No job no money

[joeegg52]

I lost my job and I can't afford sky plan I'm on. What can I do?

[MightyQuinn]

Hi @joeegg52   Have a look here https://www.sky.com/help/articles/support-with-financial-difficulty

[joeegg52]

I have list my job due to health reasons. Sky is now a quarter of my sock benefit. Its a luxury I can't afford. Rang lady was no help she told me when I find a cheaper supplier get intouch Overx20years and that's all I get

[MightyQuinn]

Hi @joeegg52   I don't know if this offers any help https://www.sky.com/help/articles/support-with-financial-difficulty

[Daniel0210]

@joeegg52 
To fully cancel your TV subscription, if your minimum term has ended you’ll need to give Sky the required 31 days notice. Note that the latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. (If they agree you’ll have to pay the remainder of your discounted term).

See the below link
https://www.sky.com/help/your-account/my-account-and-subscription/cancelling/cancel-my-subscription/...

Select ‘No, I still need help’ at the bottom of the link which will lead to contact methods.
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ It may include a phone number, an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ there’s a text option (Monday-Friday 9am to 4:30pm) otherwise it’s only by calling Sky Ireland or writing in.

If you successfully cancel you should receive an acknowledgment email from Sky.

If you are cancelling Sky Q, return packaging will be sent out near the end of your notice period. It’s important that you obtain proof of posting and keep it safe and indefinitely.

▪️

To cancel Sky Broadband and Sky Talk the below link explains how to switch to an alternative provider or the various methods on cancelling completely.
https://www.sky.com/help/articles/cancel-sky-broadband

If you try to cancel whilst still in a minimum term deal you might have to pay an early termination charge (Sky will notify you if you do and how much they’ll charge).

NOTE: One Touch Switching only applies to broadband and Talk and NOT a TV subscription.

Return packaging for any equipment Sky expect back will be sent out to you near the end of the 14 day notice period. Remember to keep any proof of posting indefinitely.

[joeegg52]

I need to contact sky but going round in circles

[Mark39]

@joeegg52 if you're phoning, try not responding to the automated bot when it asks why you're calling. Eventually you'll be asked if you want to speak to an adviser.

Or is it something the Community here can help with or advise on?

[Daniel0210]

@joeegg52 

You've originally posted in the Email board. That isn't a method of contacting Sky, it's for customers who are having problems with their Sky Email. In fact Sky don't use email for general communication.

If it's regarding cancellation of a subscription the advice was provided in your other two threads a couple of days ago.