Ending account whilst still under contract

[Sutony57]

As a new customer with sky I was told that my penalty charges for ending my contract with my old Internet and tv package supplier would be met by sky and that I should email sky with my old supplier,s charge but what is the email address that I need to send the bill to?

[Mark39 · Accepted solution]

You pay the fees to your old provider first, and then claim from Sky, providing evidence of the fees and your payment. This explains the process: https://www.sky.com/help/articles/switching-credit-offer

[caesarome]

@Sutony57 

To be clear you must provide a copy of the bill from your previous supplier where you have been charged and a copy of a statement showing that you have paid it and send these to Sky via this email address - switching credit @sky.uk (all one word without the gap)