Are you using this email address as a login or is it the one used as the address on the account for emails and the like from Sky ?
__________________________________________________________________________________________ If someone has helped you then please click on the LIKES button in their post. If you need help please provide as much information as you can
I’ve escalated your post to the Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.
Posted by a Superuser, not a Sky employee. Find out more
The invite was sent to your @Katrinamelican username so you need to logout of this new account you have created and log back in with the @Katrinamelican one then you should see the chat bubble at the bottom of this page.
__________________________________________________________________________________________ If someone has helped you then please click on the LIKES button in their post. If you need help please provide as much information as you can
