Email address has been lost with change over

[Maura1952]

We have just returned as a long standing customer of sky. We went to EE for two weeks but came back to sky. We also added our landline to Sky. I have realised that you have not included my email address and I desperately 

hope you can resolve this upsetting problem.

[caesarome]

---

@Maura1952 wrote:

 I have realised that you have not included my email address

---

What do you mean by this, was it a Sky email address and where has it not been included ?

[Mark39 · Accepted solution]

@Maura1952 email addresses aren't transferred, or cancelled because you've moved to another provider. 

If you had an @sky.com address before, you should still be able to log into it here with your old username and password: www.sky.com/signin/email