0

Discussion topic: Email address for switching credit undeliverable

Reply
Avatar for MicheleFaires
Level 0 icon
What's this?
This message was authored by: MicheleFaires

Message posted on ‎21 Apr 2026 05:02 PM

Email address for switching credit undeliverable

Hi all.  Does anyone have another email address to email Sky and have them pay for the switching credit scheme as the one attached to discussions has come back as undeliverable:

 

switchingcredit@sky.uk

 

 

 

Report post
Post 1 of 4
173 Views
0 Likes
Reply
Reply

All Replies

Avatar for GD1
Level 16 icon
What's this?
Superuser
This message was authored by: GD1

Message posted on ‎21 Apr 2026 05:13 PM - last edited: ‎21 Apr 2026 05:16 PM

Re: Email address for switching credit undeliverable

Posted by a Superuser, not a Sky employee. Find out more
@MicheleFaires wrote:

Hi all.  Does anyone have another email address to email Sky and have them pay for the switching credit scheme as the one attached to discussions has come back as undeliverable:

 

switchingcredit@sky.uk

 

 

 

There is no other email address which is switchingcredit@sky.uk  as confimed here https://www.sky.com/help/articles/switching-credit-offer

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Report post
Post 2 of 4
163 Views
0 Likes
Reply
Avatar for TimmyBGood
Level 16 icon
What's this?
Superuser
This message was authored by: TimmyBGood

Message posted on ‎21 Apr 2026 05:15 PM

Re: Email address for switching credit undeliverable

Posted by a Superuser, not a Sky employee. Find out more

@MicheleFaires 

 

They are also very specific about having 

 

Switch credit request

 

as the Subject line.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Report post
Post 3 of 4
161 Views
Reply
Avatar for Daniel0210
Level 16 icon
What's this?
Superuser
This message was authored by: Daniel0210

Message posted on ‎21 Apr 2026 05:30 PM

Re: Email address for switching credit undeliverable

Posted by a Superuser, not a Sky employee. Find out more
@MicheleFaires wrote:

and have them pay for the switching credit scheme 

@MicheleFaires 

Just to clarify. You have to pay your old provider then Sky reimburse you in the form of a credit on your Sky account.


▪️ I AM NOT A SKY EMPLOYEE ▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
Report post
Post 4 of 4
150 Views
Reply
Reply