Email address for sky customer address

[GGDE]

Hi

Does anyone have any email addresses to contact sky on?

Many thanks,

G

[jayach]

I don't believe Sky offer an email address for support, try the other options here:

Contacting Sky | Sky Help | Sky.com

[SKY1992bf]

@GGDE  @jayach  Is correct sky doesn't use email as a general communication route 

[Daniel0210]

@GGDE 

Is it something we can perhaps help with? 

[caesarome]

@GGDE 

Twitter and Facebook Messenger are two other ways to contact Sky support if you don't want to call.

[Margaret+Maria+Ba]

I do not have email address but I do have a postal address.....

Sky Subscriptions Service

P.O.Box 43

West Lothiian

EH54 7DD

[Natalia2512]

Hi I have an outstanding bill from my previous Adress can u help me as I need to pay it

[GD1]

@Natalia2512  You can pay online or by calling Sky.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

[caesarome]

@Natalia2512 

Do you have a payment method setup on yoir account like a direct debit ?

[Larry4]

I want to cancel sky sport

[Daniel0210]

@Larry4 
You’re not talking to Sky Customer Services on here. This is a customer based forum where customers try to help other customers.

To remove part of your Sky Q/+ TV package you will need to contact Sky and give 31 days notice. Be aware if you have 'in contract' discounts you may not be able to remove them. Also make sure cancellation of a certain add-on doesn’t cancel another discount. You can either call or use the messaging service to cancel this
https://www.sky.com/help/articles/cancel-sky-tv

[Deniswise]

I need to cancel my ski TV package as it has now doubled in price it's to much for me now as I am 80 years old thank you

[Mark39]

You can't do that here, I'm afraid, @Deniswise . Your best option is to give Sky a call.

[Daniel0210]

@Deniswise 
To cancel all your TV subscription, if you’re out of contract you’ll need to give Sky the required 31 days notice. The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.

Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link may include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by calling Sky Ireland or writing in.

If you are cancelling Sky Q, return packaging will be sent out near the end of your notice period. Obtain proof of posting and keep it safe and indefinitely.

[Daniel-F · Accepted solution]

Hey there! Welcome to the Sky Community forum, where customers like you are on hand 24/7 (almost) to offer some fantastic advice and help on all things Sky-related.

To get more help on the forum, why not use the search bar at the top to search for questions already asked and answered by other Community users?

Or you can create your own Community discussion by 🌟clicking here🌟

I am going to lock this thread down moving forward just to save further comments on this as the above information will help any new comers start their own conversations 🙂

Thanks