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Discussion topic: Email about addition boxes

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This message was authored by Crystal7 This message was authored by: Crystal7

Email about addition boxes

An email was reced stating about an order for the stream box with 2 options at the bottom, stating it would cost £15. The person clicked on an option and now the email has completely disappeared. Has anyone else had this?

 

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This message was authored by caesarome This message was authored by: caesarome

Re: Email about addition boxes

Posted by a Superuser, not a Sky employee. Find out more

Emails don't disappear because a link has been clicked in them so have you looked in your trash/junk/bin folder folder for it ?

 

Why was the link needed to have been clicked through ?

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Crystal7
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This message was authored by Crystal7 This message was authored by: Crystal7

Re: Email about addition boxes

One option was to confirm order and the other option was to decline the order

This message was authored by caesarome This message was authored by: caesarome

Re: Email about addition boxes

Posted by a Superuser, not a Sky employee. Find out more

I presume you selected the confirm one so what shows here now:

 

https://www.sky.com/ordertracking

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Crystal7
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This message was authored by Crystal7 This message was authored by: Crystal7

Re: Email about addition boxes

No order was placed, just this random email out of no where, the decline was selected

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Email about addition boxes

Posted by a Superuser, not a Sky employee. Find out more

Sounds like it could have potentially been a scam/malicious email.

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This message was authored by caesarome This message was authored by: caesarome

Re: Email about addition boxes

Posted by a Superuser, not a Sky employee. Find out more

@Crystal7 wrote:

No order was placed, just this random email out of no where


Did it ask you to provide any login details when clicking that link as this doesn't sound like it was an email that Sky would send out.

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