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Discussion topic: Email about addition boxes

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Crystal7
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Email about addition boxes

‎12 Aug 2024 08:07 PM

An email was reced stating about an order for the stream box with 2 options at the bottom, stating it would cost £15. The person clicked on an option and now the email has completely disappeared. Has anyone else had this?

 

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caesarome
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Re: Email about addition boxes

‎12 Aug 2024 08:22 PM

Posted by a Superuser, not a Sky employee. Find out more

Emails don't disappear because a link has been clicked in them so have you looked in your trash/junk/bin folder folder for it ?

 

Why was the link needed to have been clicked through ?

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Crystal7
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Re: Email about addition boxes

‎12 Aug 2024 08:24 PM

One option was to confirm order and the other option was to decline the order

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caesarome
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Re: Email about addition boxes

‎12 Aug 2024 08:27 PM

Posted by a Superuser, not a Sky employee. Find out more

I presume you selected the confirm one so what shows here now:

 

https://www.sky.com/ordertracking

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Crystal7
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Re: Email about addition boxes

‎12 Aug 2024 08:31 PM

No order was placed, just this random email out of no where, the decline was selected

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MarkGoldsmith
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Re: Email about addition boxes

‎12 Aug 2024 08:47 PM

Posted by a Superuser, not a Sky employee. Find out more

Sounds like it could have potentially been a scam/malicious email.

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caesarome
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Re: Email about addition boxes

‎12 Aug 2024 10:08 PM

Posted by a Superuser, not a Sky employee. Find out more
@Crystal7 wrote:

No order was placed, just this random email out of no where

Did it ask you to provide any login details when clicking that link as this doesn't sound like it was an email that Sky would send out.

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