Eircode not recognised when I try to log-in

[Iontach]

My email and password are accepted when I log in. Then Sky request my Eircode. 

It says 'An error occurred, please check the details or try again later'. 

I am locked out of my account. 

When I try and access help from Sky Customer Service online or via WhatsApp, etc. I tell them what the issue is and then they tell me to put my details in a link which they send.....which obviously involves using the rejected Eircode once again.

I have spent hours on the phone waiting for help. When I did eventually get a person on the phone they did not really understand the problem, they kept asking for my account number which of course I cannot access and then told me they could not help without the account number. 

I finally found the number in my emails, rang again, the woman said she did not know how to solve the problem. 

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Iontach]

Thank you. I have had a few conversations using that method. I wait for some hours before somebody responds and then they tell me I can help them if I sign in using the link they are about to send me. Obviously I cannot sign in using their link as I am locked out of the account, the conversation thread then ends. Or, I am kept waiting for hours, answer lots of questions and then they say they are closing for the day without any resolution. 

[Iontach]

I spent three hours online with Sky on Saturday. I eventually had to leave the chat as I had to work. 

The Sky advisor had all the relevant details. I explained that I had to go to work. I gave them my telephone and email and asked if they would mind letting me know the outcome. Never heard back from Sky.🤷🏻‍♀️🤷🏻‍♀️🤷🏻‍♀️🤷🏻‍♀️🤷🏻‍♀️

I have been locked out of my account plus I have been waiting for my phone to be ported and for a sim card since 30 January. I even tried cancelling the mobile phone contract just to end the Sky Mobile hell. Everytime I tried to cancel I was put on hold until the office conveniently closed. As I am still locked out of my account I cannot follow this issue up either. I had hoped the customer service would have let me know the outcome of Saturday's online chat.