Change in Sky Broadband package

[Pac12345]

I have recently changed my broadband package through the MYSKY app. I was told that so sky talk international and sky WiFi max were included and have a screenshot of this to prove it. Why am I still being charged?

[PandJ2020]

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@Pac12345 wrote:
I have recently changed my broadband package through the MYSKY app. I was told that so sky talk international and sky WiFi max were included and have a screenshot of this to prove it. Why am I still being charged?

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What did Sky say when you queried it?

Post the screenshot here...

[Mark39]

@Pac12345 what specifically are you being charged for that you shouldn't be?