Early termination charges

[Paula1979]

I am being charged an early termination charge even though I haven't cancelled . I have moved house and my previous service can't be supplied at new address but I have changed to a similar service . Can they still charge me this even though it's beyond my control ?

[MightyQuinn]

Hi @Paula1979   The contract that you agreed to was to pay 18/24 months. The fact that the service does not work in your new home is not Sky's fault. I'm afraid that they may enforce the contract so it is at their discretion. 

[caesarome]

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@Paula1979 wrote:

but I have changed to a similar service . 

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@Paula1979 

With Sky, if so give them a call aboiut this as might then wave this charge.