Discussion topic: Early termination charges
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Message posted on 27 Aug 2025 11:43 PM
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Early termination charges
My contract for tv and broadband had expired. When at a sky store to look at offers to renew the sales assistant amended my broadband package without asking which triggered a new contract and unknown to me also altered the tv package which triggered a new contract. As far as I'm concerned my contacts had expired and I have now moved to virgin. Technically virgin gave notice to sky of my desire to leave within the cooling off period for these contracts but sky still want early termination charges. Should I have to pay for a contract I never asked for, agreed to or wanted?
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Message posted on 28 Aug 2025 04:22 AM
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Re: Early termination charges
One Touch Switching only applies to broadband and Talk so Virgin couldn't give Sky notice you were leaving a TV subscription.
Can't really comment about the renewal process that was carried out in store as only you and the store assistant know how the conversation went.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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