Early Termination

[Dodge1837]

I changed provider within the cooling off period. Unfortunately my new provider had an issue with open reach. It turns out sky had placed a duplicate order which was still on the open reach system. No other order could be processed.
When eventually my order was processed I was just outside the cooling off period.

I have now been sent a bill for the remaining contract term. How do i stand with this issue? Do I take it to CISAS or communications ombudsman?

[PandJ2020]

Have you spoken to Sky yet as the charge would be automatic.  They may be able to adjust manually.

If not, you'll have to raise a complaint and follow that process before ADR.