Early Termination Charge (ETC)

[Deesale]

Hi, I terminated my contract for full Sky Full Fibre 300 (FTTP) and my Sky TV package. I have since received an email advising of the ETC for the Fibre but nothing for the TV termination. I need to send copies of the invoices to my new provider. Can anyone please tell me how best to get a copy of the invoices, please?

[caesarome]

@Deesale 

You can download a copy of your bills in the pdf format here then you can give these to your new supplier:

https://www.sky.com/bill/tv-broadband-talk

[Deesale]

Hi, thanks for your reply however there are no invoices for ETCs published or forecast

[Mark39]

@Deesale if you haven't been charged, that sounds like good news!

[caesarome]

They should appear on what will be your last bill with Sky but depending on billing dates you might not see the bill itself until you have left Sky.

[MarkGoldsmith · Accepted solution]

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@Deesale wrote:

Hi, I terminated my contract for full Sky Full Fibre 300 (FTTP) and my Sky TV package. I have since received an email advising of the ETC for the Fibre but nothing for the TV termination. I need to send copies of the invoices to my new provider. Can anyone please tell me how best to get a copy of the invoices, please?

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Its worth checking if your TV contract is actually cancelled. Whilst you can terminate your broadband contract early, for a TV contract if you are in the minimum term, as per the T&Cs Sky don't have to agree to the early termination.

Also how did you cancel the TV package? Note that switching your broadband to a new provider won't cancel your TV service, it will only cancel the broadband, so the even try to cancel the TV service you would need to contact Sky.

[Deesale]

Thank you Mark. You were correct, my TV package was still live. I've now cancelled it. Cheers