Duplicate payment

[Sam873]

I recieved a message to say my card details had either been cancelled or changed so I made a manual payment as my account was claiming it was overdue. I did get a new card but assumed it was still on the system, i set up a direct debit which it asked me to do. I've just confirmed that they have taken a second payment via direct debit and applied it to my account as credit. How do I go about getting it refunded? 

Thank you 

[Daniel0210]

@Sam873 

Your post isn't very clear but the overpayment should automatically be used to pay your next bill, so on that bill date no/less money should be taken from your account. 

If you prefer, as long as your extra payment is showing as a credit, contact Sky for a refund which hopefully should take the standard 3-5 working days.