Refund of Credit Balance Required

[Gem_18]

I cancelled my Services on the 10th July, which ceased on the 10th August. 

I was told by the Advisor over the phone when cancelling these Services that I would receive a refund of £31.16 once I had returned my kit; which they confirmed mid-August that they had received. 

My September Statement notes this credit balance, but says that this amount will go towards paying my next bill.

I do not have a next bill as I no longer hold any Services with Sky. 

Does anyone know how to obtain this refund from Sky electronically, without being stuck on hold for ages on the telephone?

Many thanks in advance!

[caesarome]

@Gem_18 

We could usually help you via here by escalating your post to Sky about this but this is not available at present so you will have to contact them yourself so under “Need more help” if it is available should be the number to use:

https://www.sky.com/help

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

[Gem_18]

Thank you.

I already tried their Sky Assistant earlier prior to trying here, which was useless. 

I have now contacted them via Facebook Messenger, so will hopefully receive support with this tomorrow. 

Thanks again ☺️