Duplicate Payment

[Gav34]

Hi, 

I made a manual payment but forgot I said up a automatic payment collect. Can I request a refund please. 

[Daniel0210]

@Gav34 
A credit will appear on your account for the amount you have overpaid once the planned payment has been processed. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. 

If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team on here. Let us know on this thread if you want to do that having confirmed it’s now showing as a credit.