Download return label

[Ezekiel]

Kindly help Me download return label 

[Daniel0210]

@Ezekiel 
Do you mean this link which explains how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband 

[Ezekiel]

Thanks so much. I ordered a device and later changed My mind immediately but I couldn't find where the order could be cacelled so it has been brought to My houes and I want return it because I don't need it anymore. I need a help on how I can return the device on time.

[Daniel0210]

@Ezekiel 

So this is a mobile phone or tablet?

If that's correct then as long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. Dial 150 for free from a Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here
https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund

Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.

[Ezekiel]

Many thanks. Please how do I get My Sky account number.

I was asked to post the device as two post codes were given. The agent that attended to me said the return label could not be downloaded due to technical issues. I will need My sky account number for this please

[caesarome]

@Ezekiel 

The account number will be shown via your account on the MySky app or via your online account. If you still don't know what it is then you will need to call Sky to find out what it is. It might also be shown on any emails or letters you have had from Sky.

[TW270]

Returning sky q mini

[Mark39]

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@TW270 wrote:

Returning sky q mini

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@TW270 what about it? You'll have to give us a clue....

[Daniel0210]

@TW270 
If you are new to the forum then welcome to the Community, which is predominantly made up of Sky customers helping other Sky customers. You aren’t talking to Sky by posting here.

If you’ve successfully cancelled Sky Multiscreen they should send out returns packaging to the address where the account is active, near the end of any cancellation period, which is 31 days for Sky Q TV, for any loaned equipment they are expecting back.

Any return packaging should show on your account
https://www.sky.com/ordertracking

If the arrival of packaging is delayed, it’s damaged on arrival or doesn’t arrive at all it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

It’s important that you keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.