07 Apr 2023 02:42 PM
07 Apr 2023 02:49 PM
Posted by a Superuser, not a Sky employee. Find out more@Bebop
Sky TV
~ To reduce your package or you’ll need to contact Sky giving the required notice of 31 days. Remember, the latest T’s and C’s for TV subscriptions state you can only cancel certain packages within a minimum discounted term if Sky agree to it. If they do allow it you’ll end up paying off the rest of the discounted term.
Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link should include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by ringing or writing in.
08 Apr 2023 09:48 AM - last edited: 08 Apr 2023 09:50 AM
@Bebop wrote:
How can you downgrade your package online?
There is a new option available AFAIK - https://www.sky.com/help/articles/change-your-package-2
08 Apr 2023 11:13 AM
Posted by a Superuser, not a Sky employee. Find out moreThe 'message us' option is on the link I posted and mentioned in the post. I've not seen your link previously so may be new.
No problem. Browse or search to find help, or start a new discussion on Community.
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