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Discussion topic: Downgrading

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This message was authored by Bebop This message was authored by: Bebop

Downgrading

How can you downgrade your package online?
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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Downgrading

Posted by a Superuser, not a Sky employee. Find out more

@Bebop 
Sky TV
~ To reduce your package or you’ll need to contact Sky giving the required notice of 31 days. Remember, the latest T’s and C’s for TV subscriptions state you can only cancel certain packages within a minimum discounted term if Sky agree to it. If they do allow it you’ll end up paying off the rest of the discounted term.
Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link should include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by ringing or writing in.


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by TechmanagerMal This message was authored by: TechmanagerMal

Re: Downgrading


@Bebop wrote:
How can you downgrade your package online?

There is a new option  available AFAIK - https://www.sky.com/help/articles/change-your-package-2

 

TechmanagerMal_0-1680943803859.png

 

Passing on the tips I have learned in over 24 years as a more than satisfied Sky customer.



This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Downgrading

Posted by a Superuser, not a Sky employee. Find out more

@TechmanagerMal 

The 'message us' option is on the link I posted and mentioned in the post. I've not seen your link previously so may be new. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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