Double payment

[Amy0806]

So it seems my alt account won't accept direct debit from my account when it was originally set up that way. I have now paid twice for this month so would like a refund for the overpayment! How do I do this? 

[Mark39]

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@Amy0806 wrote:

So it seems my alt account won't accept direct debit from my account when it was originally set up that way.

I don't understand what that means, sorry.

I have now paid twice for this month so would like a refund for the overpayment! How do I do this? 

Once your Sky account shows a credit balance we can help with arranging a refund.

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[caesarome]

@Amy0806 

Do you see a credit on your account as it is this we can arrange some help for you to get it refunded so let us know when you see this,