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Discussion topic: Double payment

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This message was authored by: Brogan1998

Message posted on ‎17 Apr 2025 11:00 AM

Double payment

My bill statement is saying I've been charged twice?

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Message posted on ‎17 Apr 2025 11:01 AM

Re: Double payment

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@Brogan1998 

Are you a very new customer? Have you checked the dates on both those bills? 


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Message posted on ‎17 Apr 2025 12:18 PM

Re: Double payment

No. Been with Sky about 5 years now. Says one was taken on the 6th April and the 9th...

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Message posted on ‎17 Apr 2025 12:21 PM

Re: Double payment

Posted by a Superuser, not a Sky employee. Find out more

@Brogan1998 

How do you normally pay? Have you made an unnecessary manual payment?


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
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Message posted on ‎17 Apr 2025 01:46 PM

Re: Double payment

Nope my bill gets taken by direct debit so I don't have to worry about forgetting it

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Message posted on ‎17 Apr 2025 01:50 PM - last edited: ‎17 Apr 2025 01:51 PM

Re: Double payment

Posted by a Superuser, not a Sky employee. Find out more
@Brogan1998 wrote:

Says one was taken on the 6th April and the 9th...

@Brogan1998 

It might help if you post images of both bills including the dates they cover. Make sure to block out all personal information such as name and the account number. 

Edit: The 6th of April was a Sunday. Sky don't process payments at weekends and bank holidays. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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