Double payment

[jayb3an]

I got an email saying my direct debit failed so i paid £30 manually and then it turns out however many hours later it hadn't actually failed, therefore took out another £30 - I kinda need that back for other bills

[caesarome]

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@jayb3an wrote:

I got an email saying my direct debit failed 

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Are yiou sure that email was from Sky, did it address your actual name ?

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@jayb3an wrote:

I kinda need that back for other bills

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When you see a £30 credit on your account then give Sky a call as they should be able to refund it for you.