Double charged

[Harr1]

I've paid my bill early this month but then been charged again for the same bill a few days later

[Daniel0210]

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@Harr1 wrote:

I've paid my bill early this month 

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@Harr1 

Why have you done that? 

The T's and C's state you should have a direct debit or continuous card payment method set up. You therefore never need to make a manual payment. Once the planned payment that Sky are expecting has been processed a credit should appear on your Sky account for the amount you have overpaid.

This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, contact Sky who can arrange a refund within the standard 3-5 working days.

Either call, use Sky Assistant or perhaps use social media to initially make contact.

[PandJ2020]

Not double charged, but you overpaid as (unnecessary) manual payments will count against your next bill and not the current one.

You'll have to call Sky to ask for a refund - it takes upto 5 working days to credit.