Double charged forNetflix

[Kramrabb]

I recently switched to Sky, I already had a Netflix account and was told the my subscription with them would be switched to Sky as it is included with the package, I have logged onto Netflix via my Sky box, why am I still being charged by Netflix?

[PandJ2020]

Did you link your subscription to Sky?  If not, NetFlix will carry on charging you.

[MarkGoldsmith]

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@Kramrabb wrote:

I recently switched to Sky, I already had a Netflix account and was told the my subscription with them would be switched to Sky as it is included with the package, I have logged onto Netflix via my Sky box, why am I still being charged by Netflix?

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@Kramrabb unless you have followed the steps in this help guide (https://www.sky.com/help/sky-apps/tv-apps-on-my-sky-q-box/articles/apps-on-sky-q-and-glass-using-net...) to link your Sky and Netflix accounts together, your Netflix account will still be outside your Sky billing which is the reason you would still be getting charged for it.

[Kramrabb]

Hello

thanks for your help but when I access the Netflix page I do not get any option to log in it just launches straight away, I assume that I have already activated it.

[Mark39]

@Kramrabb you would know if you've followed the activation steps, surely? Try logging out of the Netflix app and starting again.

[Kramrabb]

Hi

I have logged out of Netflix on their Website but when I click on the Netflix page on the TV it launches and there does not seem to be any option to log out. 

Netflix still have my card details for payment 

[Me134]

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@Kramrabb wrote:

Hi

I have logged out of Netflix on their Website but when I click on the Netflix page on the TV it launches and there does not seem to be any option to log out. 

Netflix still have my card details for payment 

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On the TV start Netflix and on the homescreen press the left arrow, at the bottom of the menu options there is a 'get help' link, click it and the sign out option (and others) are in there. Not the most obvious place for it Netflix 😞

[DaveDrizen]

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@Kramrabb wrote:

Hello

thanks for your help but when I access the Netflix page I do not get any option to log in it just launches straight away, I assume that I have already activated it.

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 My screen is different. Launching  the Netflix app on your your tv and selecting  aprofile which which will open the main Netflix page.. Then on the top left there is small picture of your profile icon. Select that with your remote control . That gives you you a drop down menu,  one of iteam is " Get help"  select  that and that will give you another menu at bottom of that menu on the left it says " sign out". Select that to sign out of your account.

[Me134]

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@DaveDrizen wrote:

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@Kramrabb wrote:

Hello

thanks for your help but when I access the Netflix page I do not get any option to log in it just launches straight away, I assume that I have already activated it.

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 My screen is different. Launching  the Netflix app on your your tv and selecting  aprofile which which will open the main Netflix page.. Then on the top left there is small picture of your profile icon. Select that with your remote control . That gives you you a drop down menu,  one of iteam is " Get help"  select  that and that will give you another menu at bottom of that menu on the left it says " sign out". Select that to sign out of your account.

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I just went back into Netflix to check the download speed prior to my change from VM to Sky BB today. I did wonder what you were talking about but would you believe that when I posted about 20 minutes before your post the menu was on the left, it's now how you describe. So they managed to change the layout in that narrow window 🤣