Double billed

[Lmmorrison]

I have been billed twice for the same period please help 

[caesarome]

@Lmmorrison 

Did you make a manual payment and Sky took it from your payment method, if this is what has hapeoned do you now see a credit on your account because if you do you can either leave this so it will be used to pay next months bill or you can call Sky to ask it be refubnded.

[jadee----]

The same thing has happened to me (in July), I've just noticed... Is it best to raise with the Bank since it's not possible to talk to real people who work for Sky?

[PandJ2020]

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@jadee---- wrote:

Is it best to raise with the Bank since it's not possible to talk to real people who work for Sky?

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No - persevere in calling Sky.  Reversing charges via the bank may have unexpected consequences depending on what it's for - especially a credit-related item.

[Lmmorrison]

Yeah its showing as credit but I would like it returned 

[caesarome]

@Lmmorrison 

We could usually help you via here by escalating your post to Sky about this but this is not available at present so you will have to contact them yourself so under “Need more help” if it is available should be the number to use:

https://www.sky.com/help

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

And going forward you do not need to make any manual payments as Sky will take it from you each month.

[Tom90g]

I guess I wasn't the only one. I have three devices with Sky and two of them have been duplicated.

all three have an August charge but two of them have a July charge also. 

[Lmmorrison]

Hi i requested a refund yesterday but my account is still showing in credit is this normal

[Daniel0210]

@Lmmorrison 

It still takes 3-5 working days to be processed. 

[Lmmorrison]

Ah okay thankyou so once its processed it will change on my account is that right