Double Charged in April?

[ThomasBrachio]

 

Hi

I have tried to contact Sky but I haven't had any luck. Looking through my finances I can see that I have been billed twice in April..

How do I go about getting a refund or an explanation?

Thank you all 

[PandJ2020]

Did you change your payment date?

[Daniel0210]

@ThomasBrachio 

Was one of those April payments a manual payment which wasn't needed? 

[ThomasBrachio]

No, I believe the May payment would also be around the 15th if this was the case. Hmm

[ThomasBrachio]

I don't remember making a manual payment to Sky, I tend to just let the monthly payments come out 😕

[Daniel0210]

@ThomasBrachio 

When is your normal payment date? Those dates are all over the place, on Thursday 5/03, Thursday 9/04, Wednesday 15/04 and Thursday 7/05.

Is there a credit sitting on your Sky account for your June bill? 

[ThomasBrachio]

 

They seem to be changing but they used to be the 5th of each month in the payments previous

[PandJ2020]

Does seem unusual.  If it doesn't match your bills then definitely give Sky a call...  (We can't see your billing)

[Daniel0210 · Accepted solution]

@ThomasBrachio 

---

@Daniel0210 wrote:

Is there a credit sitting on your Sky account for your June bill? 

---

[ThomasBrachio]

There wasn't but I have checked a different part of the platform/ app and I can see that there was a 'refund' - it went unnoticed by me. 

weird that my payment date is changing per month now though. 

thank you all, my mistake

[oj01]

@ThomasBrachio The first April DD payment would have been delayed due to Easter bank holidays.