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Discussion topic: Docusign email in my junk mail

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This message was authored by: Shinetop

Message posted on ‎19 Sep 2025 08:54 AM

Docusign email in my junk mail

I've just ordered sky for my home move and thought I had signed my contract document through the app. Would Sky use Docusign to get a signature or is this a scam

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎19 Sep 2025 09:07 AM

Re: Docusign email in my junk mail

Posted by a Superuser, not a Sky employee. Find out more

@Shinetop  Have you ordered something on credit such as a Mobile Device or a Gkass TV?   If yes that would show in your message centre.  If not then it's most likely a scam email as broadband, TV & Mobile data plans you don't need to sign anything.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Shinetop

Message posted on ‎23 Sep 2025 08:30 AM

Re: Docusign email in my junk mail

Hi

Yes I have ordered sky glass, broadband and full tv package. I'm sure I went through the 'sign agreement' section but it doesn't actually ask for a signature just that by clicking on sign it's done.

 Am reluctant to click on the DocuSign email in case it is a problem scam. Thank you for your help 

 

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