Disruption to sky Q

[RachChris]

I received an email apologising for the disruption with my sky q and offering me a gift from the sky store buy and keep. I then bought the spiderman box set and sky then charged me for it and took it out of my June bill

[caesarome]

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@RachChris wrote:
I then bought the spiderman box set and sky then charged me for it and took it out of my June bill

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You have been charged as you purchased this boxset which wasn't part of the promotion as there was only a set number of films available, there should have been a link in the email to the free films that were part of the offer.

[RachChris]

There was no link. I have a copy of the email if you wish to see.

[caesarome]

Sorry you are right there was no link but it did say this so did you select the "Your free gift on us" tile:

[RachChris]

That information would have been so helpful if there were in fact a 'Your sky gift' tab / section to have clicked on but it was not present. 

[caesarome]

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@RachChris wrote:

Your sky gift' tab / section to have clicked on but it was not present. 

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It was there but it was a little bit hidden as quite as we saw a number of people asking on here where it was. That boxset you chose will have had a price shown which is why you have been charged for it.

[PandJ2020]

You know when you've selected an included item as it shows as £0.00.  If it was anything else then you have purchased it.