Disney

[Ruairi19861]

I've recently linked my Disney account with Disney to sky Disney.

when I'm on the MySky app i enter my Visa card details to pay the 3 euro upfront payement  to change my Disney account over to sky and after entering the Visa card details and selecting confirm I get brought to a blank screen and nothing happens...the transaction does not go through.

ive tried using 2 separate cards and still end up with same result.

it also is nothing to do with the bank 3d security as nothing is coming through.

anyone any ideas why this is happening or how I can resolve this .

i also had a same issue when trying to make an upfront payement for a sky mobile handset about a year ago

[Brill+Gill]

Hi @Ruairi19861, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141