Disney through Sky Marketplace

[buffymad]

I pay for Disney (£9.99 a month) through Sky Marketplace.  I received an email from Sky when Disney became part of the package, saying no action needed and "we'll automatically apply the saving to your next bill".  Well as far as I can see, £9.99 was still taken out of my account and having just looked at my current bill again, there's no reductions on there - Disney isn't even mentioned (although it never was).  Has anyone else had this problem?  I did originally ask a question on the Disney/Sky Q page, but don't think it ever got answered and I know there's still millions of posts being added constantly!  Just thought I'd ask on here before I give in and phone Sky ...

[LauraMac38]

Hi there, 

I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141