Discussion topic: Cancellation
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Message posted on 27 Mar 2026 03:28 PM
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Cancellation
My sky stream and broadband contract ends on 11th July can I email sky now and tell them to cancel on that date or do I have to wait until 10th June,ie 31 days before
Thanks
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All Replies
Message posted on 27 Mar 2026 03:36 PM
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Re: Cancellation
Trying to cancel 4 months early will likely confuse the system and invoke early termination charges.
NOTE: I only provide help on the forum boards so Private/Direct Messaging is switched off
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
Message posted on 27 Mar 2026 03:43 PM
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Re: Cancellation
Hi @Rayoap Also Sky don't use email as a method of inbound communication. Plus it has to be an interactive session to confirm your identity.
Message posted on 27 Mar 2026 04:12 PM
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Re: Cancellation
For Sky Stream 31 days notice is required and unless you sign up to another broadband provider, 14 days notice is required to cancel your broadband.
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