I paid by card and at the time bill showed clear now after 3 hours speaking to customer service they say they can't find my payment even after I have provided bank reference and screenshot payment made 19/05/2026
__________________________________________________________________________________________ If someone has helped you then please click on the LIKES button in their post. If you need help please provide as much information as you can
Posted by a Superuser, not a Sky employee. Find out more
Making manual payments (instead of letting automatic ones take when necessary) can be problematic.
That manual payment may not be credited against the current bill and will be a credit against the next month, thus not stopping the automatic collection.
I am just another Sky customer and my views are my own even if you don't like the answers
