Discussion topic:Sky VIP tenure back to 0 years

[london4jy]

I have been with Sky for a few years, and recently, I changed my email address and password. After doing this, my Sky VIP tenure reset to 0 years, and I can’t access rewards on the My Sky app. I reported this via Facebook, but they just told me to call Sky. I did that, and they said they would get it fixed, but so far, I have not received any contact from them regarding a solution. Is there anyone who could help me resolve this issue? Thanks in advance.

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147