Discovery Plus still linked to Sky after cancel

[ntni11]

I cancelled my account with Sky yesterday under an immediate cancellation.

This removed my TNT sports from Discovery plus.

However Discovery plus say the TNT sports bit expired but that Sky still have an entertainment pass active ith Discovery plus and this means I cannot sign up directly with Discovery plus and Sky need to unlink.

However I can't get anyone at Sky who can seem to do that for me.

[caesarome]

@ntni11 

Are you able to do it yourself by following this guide:

https://www.sky.com/help/articles/sky-marketplace-cancel-apps

[ntni11]

Thanks for replying, no I can't unfortunately.  That talks about cancelling on sky stream/glass etc but I've already cancelled my Sky Stream and it was immediate cancellation so I don't have access anymore to the device to do any of that.  

[peter-marlow+1966]

Have you. Had an email  from sky confirming  the cancellation,  as you normally  have to give 31days notice  to cancel  and pay that month's subscription,  and a 14 day notice  on your  broadband, if you  have not had  an email  confirming  the cancellation  then your  subscription  is not cancelled 

[ntni11]

Yes, it was an immediate cancel and have had the email and all, because the equipment wasn't working as it should and I was still within the cooling off they were able to do it immediate.  

I'll have to ring Sky again and hope that someone can unlink it.