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Discussion topic: Direct debit

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Message posted on ‎07 Jul 2026 07:45 PM

Direct debit

I'm a new customer to sky and have not gone live yet, however I have just received two emails saying sky have set up direct debit and thought duplicate email. However I have checked my bank and two direct debits have been set up and don't know why, why two different direct debits.

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Message posted on ‎07 Jul 2026 07:46 PM

Re: Direct debit

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@Runcorn78 

What services have you signed up to Sky with ?

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Message posted on ‎07 Jul 2026 07:56 PM

Re: Direct debit

I signed up for sky ultimate tv for £41 a month 

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Message posted on ‎07 Jul 2026 08:15 PM

Re: Direct debit

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@Runcorn78 wrote:

I signed up for sky ultimate tv for £41 a month 

Did you also get broadband as well as TV?

 

 

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Message posted on ‎07 Jul 2026 08:29 PM

Re: Direct debit

I got broadband included in the £41 and try think sky have split the account into two as just noticed I have two account numbers, very confusing it looks like one direct debit is £39.99 and the other £1.01

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Message posted on ‎07 Jul 2026 09:04 PM - last edited: ‎07 Jul 2026 09:05 PM

Re: Direct debit

Posted by a Superuser, not a Sky employee. Find out more
@Runcorn78 wrote:

I got broadband included in the £41 and try think sky have split the account into two as just noticed I have two account numbers, very confusing it looks like one direct debit is £39.99 and the other £1.01

Yeah so that is why you have 2 direct debits.

 

TV and broadband are separate services, are regulated differently and have different T&Cs which is the reason you will have 2 bills as one covers TVs the other covers broadband.

 

Unfortunately, Sky's marketing on these bundle deals of TV with Broadband is quite confusing as it doesn't make it clear that they are treated as 2 different services/accounts

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