Direct debit

[Sinead__]

I had money taken from my account via direct debit after my bill was already paid

[Daniel0210]

@Sinead__ 

It appears you made an unnecessary manual payment. 

The T's and C's state you should have a direct debit or continuous card payment method set up. You therefore never need to make a manual payment. Once Sky have processed the 'planned payment' that Sky are expecting a credit should appear on your Sky account for the amount you have overpaid.

This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, contact Sky who can arrange a refund within the standard 3-5 working days.

Either call, use Sky Assistant or perhaps use social media to initially make contact.

[caesarome]

@Sinead__ 

This happened as you shouldn't Jane made the manual sumner so as you should now see a credit on your account of you want it refunded you will have to call Sky. If you leave it in place the credit should be used to pay your next bill.