Direct debit payment

[Angiebeacon]

Hi I was meant to have a direct debit come out on the 5th of April and I've recently changed bank accounts. I've given sky my new bank details so I'm thinking it should come out of there. Nothings happened and it's now the 7th. What's going on?

[Daniel0210]

@Angiebeacon 

Payments aren't processed on Saturdays, Sundays or bank holidays as the banks are shut. Any payment due on Saturday 5 April will be processed today (Monday 7 April) at the earliest, 

[Angiebeacon]

Nothings come out of my account yet 

[Tom-W19]

Hi @Angiebeacon 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147