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Discussion topic: Direct debit not taken

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This message was authored by: joanhe

Message posted on ‎28 Aug 2024 01:02 AM

Direct debit not taken

My August payment wasn't taken as I changed my direct debit details. It was changed in time but they didn't take it will it be double in Sept! Not happy 

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Avatar for cookiemonsteruk
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This message was authored by: cookiemonsteruk

Message posted on ‎28 Aug 2024 02:40 AM

Re: Direct debit not taken

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@joanhe 

 

When was the payment due to be lifted.  Normally sky will attempt tnw lift the payment again in 10 days

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎28 Aug 2024 05:40 AM

Re: Direct debit not taken

Posted by a Superuser, not a Sky employee. Find out more
@joanhe wrote:

It was changed in time but they didn't take it will it be double in Sept! Not happy 

The payment itself is requested 14 days in advance so if you changed your details during those 14 days then this will be why it wasn't taken and has instead been added to next months bill.

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This message was authored by: PandJ2020

Message posted on ‎28 Aug 2024 09:54 AM

Re: Direct debit not taken

Posted by a Superuser, not a Sky employee. Find out more
@joanhe wrote:

My August payment wasn't taken as I changed my direct debit details. It was changed in time but they didn't take it will it be double in Sept! Not happy 

Keep August's money in your bank and you will earn the interest on it.  You are not out of pocket?

I am just another Sky customer and my views are my own even if you don't like the answers
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