My father, who is 79 changed in November to Virgin he hasn't closed his DD for Sky and Sky has taken DD since. December 24, how can I claim this money back?
Did he receive the usual email acknowledging the cancellation?
It does sound like he didn't cancel correctly.
I concur, note that if he used the one touch switch service this only covers broadband connection, if he also had tv services he would need to have cancelled direct with sky
Did he receive the usual email acknowledging the cancellation?
It does sound like he didn't cancel correctly.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
My father, who is 79 changed in November to Virgin he hasn't closed his DD for Sky and Sky has taken DD since. December 24, how can I claim this money back?
If he had TV and Broadband with Sky, and did the switch Virgin would only be able to cancel the broadband service. If he didn't contact Sky to cancel the TV service then the service wouldn't have been cancelled.
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Did he receive the usual email acknowledging the cancellation?
It does sound like he didn't cancel correctly.
I concur, note that if he used the one touch switch service this only covers broadband connection, if he also had tv services he would need to have cancelled direct with sky
He changed to Virgin, and I cancelled his subscription. We just forgot to cancel the DD with the bank.
Hi @Sheps28 There shouldn't be a need to cancel the DD. Sky will only take money they think you owe them. Cancelling the DD without establishing why Sky are charging you could be disastrous. Sky will start debt collection measures etc. which I'm sure your father doesn't want that.
He changed to Virgin, and I cancelled his subscription. We just forgot to cancel the DD with the bank.
Only the account holder can give notice to cancel a subscription... as noted, continued DD collections indicates the account was not correctly cancelled.
I am just another Sky customer and my views are my own even if you don't like the answers
If it transpires he didn't cancel properly then Sky are under no obligation to reimburse any of the additional payments. And if the cancellation is still to be done correctly he'll need to give 31 days notice so will probably incur another payment.
edit: typo
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
