Direct Debit or Manual Payment

[alistair.mck]

hi,  I'm in two minds wether cancel my direct debit and just pay via manual payment only.  Once I my money in my bank twice now,  I've done a manual payment to fully pay my sky bill,  twice now and when it come to direct debit date sky have still taken my full bill and gone toward credit on my account.  I think this is shocking,  used to be if I done a manual payment for full sky bill, sky would skip my direct debit date and take nothing else from my account, but seems to be all changed now.  I've had to call up get credit refunded

Same goes with that if I called Sky,  I would always get a uk based person,  but getting an over seas person makes it ten times harder to things done. I've only noticed all this since Comcast came came in.

thanks in advance

[Mark39]

@alistair.mck the contract you agreed to requires you to pay by direct debit or automated monthly card payment.

Unless Sky request you to make a manual payment, they're unnecessary and can cause exactly the problem you describe.

[caesarome]

@alistair.mck 

While you might have done this there really is no reason to make manual payments because if you do this to close to the billing date then it is to late to stop Sky from taking the payment themselves which might be what has happened here.

Any credit can be refunded and you don't have to call as help can always be arranged via Sky's messaging team.