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Discussion topic: Deducting with out activation

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Avatar for Albert6
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This message was authored by: Albert6

Message posted on ‎04 Sep 2024 07:50 PM

Deducting with out activation

How can you deduct money if I am only watching through my laptop and is limited to the full sky with out netflix. Also you guys deducted last month money out of my account on the wrong date. I dont have even a tv at this moment but get charge for the pug. I didnt acvivate the pug as yet

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Avatar for Mark39
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This message was authored by: Mark39

Message posted on ‎04 Sep 2024 07:51 PM

Re: Deducting with out activation

Posted by a Superuser, not a Sky employee. Find out more

The Puck is activated automatically 14 days after delivery and you're billed from that date.

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This message was authored by: Daniel0210

Message posted on ‎04 Sep 2024 07:54 PM

Re: Deducting with out activation

Posted by a Superuser, not a Sky employee. Find out more

@Albert6 

Sky won't know you don't have a working TV at the moment but even so that won't mean billing stops.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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This message was authored by: Albert6

Message posted on ‎04 Sep 2024 07:56 PM

Re: Deducting with out activation

Then I can stop this contract not even use it once and still in box

 

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This message was authored by: GD1

Message posted on ‎04 Sep 2024 07:58 PM

Re: Deducting with out activation

Posted by a Superuser, not a Sky employee. Find out more

@Albert6  If you're still within the 30 day  cool off you can cancel with Sky.  You will need to call to do this.

 

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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