Debt

[Iamwoman]

I cancelled my sky account last year, at the end of my contract and returned the sky router when they sent the packaging.  I received acknowledgment from sky that the package has returned, However, the new tenants keep getting letters from Debt collection Agency boo, asking me for money for not returning the equipment.  Each time I get in touch with the Debt collectors, they say to phone Sky, which I do, and Sky say they have the equipment, and I believed they have closed my account.
i am now out of the country and the new tenants are worried in case a Debt collector turns up!  Getting a bit fed up of it now especially as the internet service was dreadful and poorly impacted my work, hence not renewing with Sky.

Can anyone recommend a way of getting this sorted once and for all? 
thanks

[Iamwoman]

*bpo 

[Daniel0210]

@Iamwoman 
Have you kept your proof of posting?

Let us know in this thread about the proof of posting and we can maybe get you some help from the Messaging Team (this might be more difficult if the debt has been passed to a debt recovery company).

If you have the proof it should be a fairly straightforward process. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.

[Iamwoman]

Thank you. I don't think I kept proof of posting once sky had acknowledged receipt as the packaging was already individual to me so it wasn't necessary to keep the paper evidence 

[Daniel0210]

@Iamwoman 

As I said this morning the team may not be able to assist you as it's been passed to debt collectors. If they can't help I'm sure they'll update this thread.

I’ve escalated your post to Sky and the Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Iamwoman.

[Tom-W19]

Hi @Iamwoman 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[Iamwoman]

I still need help with this please. I cant do a private chat unless i am aware it is happening, can a chat be scheduled and give me prior notice?

i am still receiving debt collection notices but i transferred to a new provider when my contract came to the end date and the new provider should have dealt with all of gbis.

i sent the router back months ago after constant harrasment despite not having sent me a return package until much later on

[Daniel0210]

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@Iamwoman wrote:

I still need help with this please. I cant do a private chat unless i am aware it is happening, can a chat be scheduled and give me prior notice?

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@Iamwoman 

The only process is as described in my earlier post telling you it had been escalated. There is technically 48 hours notice in that once the invite is sent you have 48 hours to start it and then 48 hours to reply to each entry by Sky. You didn't fully engage last time which is why it was closed so if you want it re-escalated the process will be as before. 

Any update from the debt collection agency in the last month? 

[MarkGoldsmith]

@Iamwoman the other option is reaching out why Skys Help Team channels on social media ( X/Twitter and Facebook). Although this works in the same way replies from them aren't instant as it's more a messaging service rather than a dedicated live chat