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Discussion topic: Debt collection

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This message was authored by Mel211 This message was authored by: Mel211

Debt collection

I am absolutely disgusted by Sky. I have been a loyal customer with Sky for nearly 20 years. This year I stopped working full time and had to cut down my hours at work due to my health and changed from Sky to Virgin as they had a cheaper option and all I could afford. 
After leaving I had one remaining monthly bill outstanding £80 in July. I called Sky and said please could I pay this off in part and avoid being sent to a collections agency and the advisor said yes sure she understands my situation and to just log into my account and pay when some money comes in the next few weeks and she will not let this escalate to debt collection and make a note of this. One week later, I receive an email from a DEBT COLLECTION AGENCY! Which will now go onto my credit file and affect my credit.  Ive had a longer delay with a payment previously whilst being a Sky customer but they had patience but it seems as though they dont give a (Removed) once you left.  20 years of loyalty...I will never recommend SKY TO ANYONE. 

 

Moderator note: Removed inappropriate language