Damage to water meter

[Mbrealey]

Sky have installed a small junction box at the end of my driveway in doing so they have damaged my water meter and I have been told by Thames water it is a significant leak and needs to be rectified, as the leak is on my land I am liable for fixing the leak and potentially the cost of the water that is running down the road. How do I go about getting in contact with somebody at sky that is a human being to get this sorted

[Daniel0210 · Accepted solution]

@Mbrealey 

What junction box? Perhaps post an image so we can see what it may be.

[TimmyBGood]

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@Mbrealey wrote:

Sky have installed a small junction box at the end of my driveway 

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That would be extremely unusual: typically Sky has no involvement in duct work.

[MightyQuinn]

Hi @Mbrealey   Why would Sky install a junction box? Do you mean Openreach?

[Mbrealey]

It's one like this

[Daniel0210]

@Mbrealey 

If that's the actual cause to the damage it's obvious from the image it belongs to Virgin Media and is nothing to do with Sky or Openreach. 

[Mbrealey]

This just an example I could only find a image of a Virgin media one

[Mark39]

@Mbrealey a picture of the one at the end of your driveway would be more relevant, if that's the one causing the issue.

[GD1]

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@Mbrealey wrote:

This just an example I could only find a image of a Virgin media one

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Take a picture of the one outside your property using your phone or camera.

[TimmyBGood]

@Mbrealey 

Virgin Media is a cable company, so having ducts and covers is intrinsic to their business model.  Sky is a satellite television business and an ISP which uses the national Openreach network: they have no need for their own ducts.