Customer Services

[Mjt62]

Received increase letter today of tv rang to inform sky that when I renewed my package was told its for 2 years no increases as sky no longer maintain skyHD+ and lf box broke would recive refund of credit now been told I must have got it wrong re increase but agent confirmed  no maintenance anymore he wouldn't listen to me at all and kept repeating his view now eating a call back which on past dealings won't arrivev

[caesarome]

What you were originally told was incorrect as price do and as you have found, will rise. The rise is the price before your discount.

[PandJ2020]

Contracts are rarely fixed price and are subject to annual upgrades.  (Regardless of the hardware)

Submit a subject access request for the call recording...

[Mjt62]

Was told that  no increase as I pay With no discount only agreed as no increase seems might as well cancel as catch up hit and miss 

[PandJ2020]

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@Mjt62 wrote:

Was told that  no increase as I pay With no discount only agreed as no increase seems might as well cancel as catch up hit and miss 

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Being 'out of contract' doesn't make you immune to increases as it's the list price that changes.  But if you are not subject to a minimum term then you can give 31 days notice to cancel.

[Mjt62]

My contract before was due 2 end October last only agreed as was given new set contract until today would have said sky customer service was OK bit now rate then as useless