Credit

[Annaliese2]

Hi I have £189 credit in place but sky have tried taking £229 from my direct debit can they not just use the credit and collect the remainder? So annoying just trying to speak to a human also all you get is bots 

[Daniel0210]

@Annaliese2 

That will depend on how recently the credit was added to your account. If may not have been on there when this bill was generated. 

Bills for Sky+, Sky Q and Broadband /Talk are generated 14 days prior to a payment date. For Mobile, Glass and Stream it's 3 days before the payment date.