Credit

[SKYIU11A]

I have recieved an email saying I have credit remaining with sky. I have rang the number stated on the letter but it asks for an account number and I can't find that anywhere? 
please advise?

[Anonymous]

@SKYIU11A If you can access the My Sky app with your log in details you'll find it in there. Click the person icon in the top left.

[SKYIU11A]

I have looked on everything on the Sky app but can't find it only the ID and that doesn't work when ringing 

[caesarome]

@SKYIU11A 

On the app there is a little person type icon at the top left of the page on the main homescreen when it loads up, so select that then you should see your account number.

You can also try this link:

https://www.sky.com/mydetails/account-info

[SKYIU11A]

It only comes up with my name and email address - can't find account number 

[caesarome]

@SKYIU11A 

Something else to try, can you see a credit on your account here:

https://www.sky.com/bill/tv-broadband-talk

[SKYIU11A]

Yes I can see credit on my account

[caesarome]

@SKYIU11A 

One final question - is your payment method still in place so it can be refunded via it ?

[SKYIU11A]

Yes I think so - the same details that are on the system 

[caesarome]

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@SKYIU11A wrote:

Yes I think so - the same details that are on the system 

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@SKYIU11A 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.