Credit

[Craig_1987]

I have credit on my account and would like it back 

[caesarome]

@Craig_1987 

Is the credit due to you leaving Sky or due to an overpayment ?

[Craig_1987]

I have £207 in credit that I would like back please 

[Craig_1987]

Sorry £107 due to leaving sky 

[Daniel0210]

@Craig_1987 
Refunds after cancelling should take about 6 weeks from your last day of connection but posts suggest it’s taking longer.

We can help get it refunded within 3-5 working days via the Community Messaging Team on here if you wish. Let us know on this thread if you want to do that.

If however your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so that will take much longer.

Before we can escalate it to Sky please confirm in your reply if the payment method is still active.

[Craig_1987]

I've had my final bill and still have credit can I get this back please 

[Daniel0210]

@Craig_1987 

No need to add to a different thread so it's been moved to your thread from last month which you didnt reply back to at the time.

Would you like this escalatedto Sky as we originally suggested? 

[MightyQuinn]

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@Daniel0210 wrote:

@Craig_1987 
Before we can escalate it to Sky please confirm in your reply if the payment method is still active.

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Hi @Craig_1987   Have you answered this question?

[Craig_1987]

Yes payment method still active 

[Daniel0210]

@Craig_1987 
To see if they can help you I’ve escalated your post to Sky and their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Craig_1987]

Yes please 

[arcadeavenger]

Hi @Daniel0210  Thanks for escalating this. We’ve sent @Craig_1987 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours. Thanks, Becca.