Credit refund

[BarryL1]

I cancelled Sky Broadband and mobile, and my account is now in credit. I received the final bill where the credited amount has been added, and Sky equipment has been returned. How do I request my refund? I confirm: the credit is still showing on my Sky account. Many thanks

[caesarome]

@BarryL1 

When is what will have been your next billing date ?

[BarryL1]

26 October 2026 for broadband, 12 November for Mobile

[caesarome]

@BarryL1 

When was your last day with Sky Broadband as usually it can't be refunded until in your case the 26th Octover on what will have been your next billing date.

[BarryL1]

12 August I believe 

[caesarome]

@BarryL1 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[arcadeavenger]

Thanks for escalating this @caesarome. We’ve sent @BarryL1 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours. Thanks, Becca.