Credit refund

[Woodcockbarney-]

Hello- cancelled sky couple of  weeks back and account on credit- says will be used against future bills but there won't be any as all cancelled. I want refund asap please

[Daniel0210]

Hi @Woodcockbarney- 

If you are new to the forum then welcome to the Community which is predominantly made up of Sky customers helping other Sky customers. You aren’t actually talking to Sky by posting on here.

Refunds after cancelling a subscription should normally take about 6 weeks from the last day of connection, but posts on here suggest it’s taking longer ~ Note: (additionally what would have been the next payment date has to have passed).

We can potentially help you get it refunded within 3-5 WORKING days via staff from the Community Messaging Team on here. Let us know on this thread if you want to do that.

Before we can escalate it to Sky please confirm that:
▪️the credit is still showing on your Sky account,
▪️what would have been the next payment date has passed and,
▪️your payment method is still active.

If you’ve already cancelled your payment method Sky can either reinstate it, or get a back office team to raise a cheque to post to you but that obviously takes a lot longer.