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Discussion topic: Credit refund

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Avatar for Joewp77
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This message was authored by: Joewp77

Message posted on ‎09 Jul 2026 10:03 AM

Credit refund

I have credit outstanding on my broadband balance after cancelling Sky service.  

 

I'd be grateful if a moderator could help escalate this for me please so that my credit can be refunded.

 

Thank you.

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎09 Jul 2026 10:04 AM

Re: Credit refund

Posted by a Superuser, not a Sky employee. Find out more

@Joewp77  Did you leave the payment method in place?

Like you I'm a customer here, Sky Employees are clearly identified as such.
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This message was authored by: caesarome

Message posted on ‎09 Jul 2026 10:04 AM

Re: Credit refund

Posted by a Superuser, not a Sky employee. Find out more

@Joewp77 

Are your payment details still in place on the account as they need to be for the refund to be issued.

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